What happens if I can't make contact with a care seeker?

You’ll only receive referrals from care seekers who:

• Have specifically requested to be contacted by providers via phone.
• Have confirmed their mobile number using SMS verification.

• Despite these measures, there may be times when a seeker doesn’t answer after multiple attempts. Although we’re committed to minimising these occurrences, we’re unable to waive referrals for this reason. However, if it becomes a recurring issue, please do let us know.

  For any other concerns, you can always dispute using this form. You can also find it at the bottom left of your partner portal.