What reasons can I dispute a referral for and how can I dispute these?

Despite our best efforts and continued improvements to the qualification of Lottie’s referrals, there occasionally may be some enquiries deemed to be unqualified by partners.

Enquiries can be disputed if:

• The enquirer was known to you before

• The enquirer was a job seeker

• The enquirer was not ready to progress conversations

• The enquirer is located out of your territory or lives too far away

• The enquirer is unable to afford your service

• The enquirers care requirements cannot be met by your service

Recognising this, we have developed a form to allow partners to dispute individual enquiries that they deem to be unqualified.

If you would like to dispute any enquiries, please use this form. You can also find it at the bottom left of your Partner Portal. We ask partners to submit disputes within 5 working days using this form so we can better understand the data in real-time and work to minimise these occurrences.