Enquiry FAQs (10)

What are the definitions and costs of the different referral types?

Modified on Tue, 3 Jun at 6:12 AM
How does Lottie qualify enquiries?

Modified on Tue, 3 Jun at 6:12 AM
What happens if a care seeker enquiries at more than one of our homes?

Modified on Tue, 3 Jun at 6:13 AM
What happens if a care seeker carries out multiple types of enquiry?

Modified on Tue, 3 Jun at 8:22 AM
Will I still be charged if a care seeker has enquired through Lottie, but they are already known to us?

Modified on Tue, 3 Jun at 8:22 AM
Why do you record call enquiries?

Modified on Tue, 3 Jun at 8:23 AM
What happens if I can't make contact with a care seeker?

Modified on Tue, 3 Jun at 8:24 AM
How will I know when I have an enquiry through Lottie?

Modified on Tue, 3 Jun at 8:24 AM
How can I track enquiries through Lottie?

Modified on Tue, 3 Jun at 8:25 AM
What reasons can I dispute a referral for and how can I dispute these?

Modified on Tue, 3 Jun at 8:25 AM